This helps address common “BackMarket reviews” queries about reliability and value. With unresponsive and unorganized customer service, getting a faulty phone would be a hassle to return or fix. As with any other company, not all customers will have a good experience with Back Market.
For example, a refurbisher has to answer a questionnaire about their practices and procedures. In addition, they’re asked to provide proof of those operations. Back Market states that 1 out of 3 sellers that want to join get approved. Keep reading my Back Market review to learn more about how the company works and what products they sell. As a side note, instalment payments are available with Affirm.
Service And Support Experiences
With that in mind, Back Market offers Windows laptops, Chromebooks, Macbooks, and even gaming laptops. You can also browse desktop computers, monitors, and other computer accessories for your home office needs. I initially purchased this product mainly because I was on a hunt for an affordable MacBook. I really did not feel like spending over $1000 on a laptop so I came across the website Back Market. The brand claims over 30,000 five-star reviews on their Instagram and website, highlighting real results from Black women.
- This approach creates an attractive, cost-effective solution for customers looking for reliable, top-notch devices.
- Purchasing from the site helps reduce e-waste, and avoid environmental harm caused by making new products.
- Furthermore, Back Market actively solicits feedback from customers and encourages open communication to address any concerns or issues promptly.
- Before partnering with refurbishers, Back Market conducts rigorous vetting processes to evaluate their expertise, integrity, and adherence to quality standards.
- Back Market promotes the tech it sells as “verified refurbished,” which means it has been inspected by industry professionals in accordance with the company’s standards.
Popular items include smartphones, laptops, and home appliances. Ebay Refurbished offers reliable pre-owned electronics. Items undergo inspection, performance testing, and cosmetic checks. Products meet manufacturer standards with warranties up to 12 months. Best Buy Outlet sells refurbished electronics at competitive prices with warranties.
Limited Customer Support
Whether it’s tracking a shipment, resolving a technical issue, or clarifying return policies, their team is ready to help. The platform also features an easy-to-navigate help center, allowing buyers to quickly find answers to common queries. Shopping for refurbished electronics online can feel risky, but Back Market takes steps to ensure a safe and secure experience.
Excellent Services
In this article, we teach you everything you need to know about Back Market, including why they need so much of your information and why they’re so cheap. Back Market acts as an intermediary between buyers and sellers, which may lead to limited direct seller accountability. After the purchase is complete, the seller takes responsibility for shipping the product to the customer. Back Market ensures that sellers provide tracking information, allowing customers to monitor the progress of their shipment. This transparency helps build trust and allows customers to plan accordingly for the delivery of their refurbished device.
Excellent Service, Highly Recommend
Back Market (UK) has an excellent rating of 4.5 out of 5 on Trustpilot, and more than 80% of ratings are 5 stars. The marketplace ratings are also astonishing in other locations. This clearly shows how satisfied the customers are with Back Market.
I could’ve bought a brand-new Apple iPhone 13 for the same money spent so far. Saving for a new phone or from a approved reputable agent. While I use a cheap arse phone from the post office that craps all over the reconditioned iPhone 12. They sent two phones with blown speakers and micro phones.
IPhone 11 Pro Vs IPhone 12: Which One Should You Get?
I feel like it was too good to be true but once I received my product, I felt relieved and glad that I trusted the company. It was a nice bonus that my order also came with a charger. I’d describe myself as a seasoned content creator and a licenced cosmetologist. I have a Youtube channel where I share my thoughts on various products. Juilee discovered a love for editing while working for arts publications. Over the last four years, she has edited reviews, features, interviews, and more.
BackMarket Reviews: What Real Customers Are Saying
Like the central website reviews, customers praise refurbishers for the ‘brand new’ feel they get from second-hand items. If you need a more lightweight option for busy workdays, Back Market offers refurbished iPads and tablets. The refurbishers test each device for functions like Touch and Face ID, WiFi connections, speaker function, and more. Additionally, the older Apple iPads are part of the brand’s best-selling list, with newer models being more expensive.
Backmarketuk
- Back Market is an online marketplace that helps people buy refurbished electronics.
- They come with the refurbisher’s packaging, which can vary depending on the seller, the brand, and the product.
- Avoid off-platform payments and direct bank transfers to stay protected by Back Market’s buyer policies.
- When it comes to purchasing refurbished electronics, trust is a top priority.
You can read reviews of individual sellers on their profiles to get an idea of their consistency. Buyers on Trustpilot generally have positive things to say about Back Market, mentioning reasonable prices and satisfactory product quality. A specific mention from Gigworker.com notes an impressive failure rate compared to other marketplaces, suggesting a high level of customer satisfaction.
We strive to ensure a transparent and customer-friendly process so that your experience with us remains positive. We want you to shop with confidence, which is why a 30-day money-back guarantee backs every purchase. If you’re not completely satisfied with your order within the first 30 days, you’re entitled to a full refund, no questions asked. Every device sold on Back Market comes with a 1-year warranty to protect against any malfunctions. This warranty ensures that if any issues arise with the product’s functionality that aren’t caused by accidental damage or misuse, we’ve got you covered. Remember, our friendly customer service is always on standby in case you need guidance or help with your purchase.
Great Experience
Back Market is an online marketplace designed to offer refurbished electronics and tech products at prices that are typically far cheaper than buying them new. When it comes to testimonials, the Trustpilot platform stands out. It’s a source brimming with active user feedback where the Back Market review section reveals that many customers have lauded the platform for its great quality products. Trustpilot’s reviews frequently highlight shoppers’ contentment with their purchases, pointing towards a trend of positive experiences. Back Market also offers a money-back guarantee if a customer is dissatisfied with the product or if it doesn’t meet the stated standards. Back Market works by forming partnerships with experienced refurbishers who go through a rigorous vetting process to ensure their products meet the company’s high standards.
